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    971 itil δουλειές που βρέθηκαν, με τιμές EUR

    Hello , I want someone to prepare an escalation matrix document and template (PPT) to IT infrastructure team like L1,L2,L3 ,L4 support with workflows ,service desk flow chart model , 24/7 Model ,with help line no .ITIL 4 process . Ex: We have a 20 Member team which we need to set a Help desk for IT Infrastructure operations -24/7 working model, Workflow , Escalation Matrix Teams Server Team L1 team Storage Team Linux Team Cloud Team Network Team Management Hierarchy as follows Team Member-->Technical Manager-->Project Manager-->Head of IT Operations

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    ServiceNow Teacher (IT) 5 μέρες left

    ...facilitating onsite and online training considering client-specific requirements - Certifications: CSA, CAD, at least two certifications in the modules where training has been conducted (see above, e.g. CIS ITSM, CIS ITOM) - Languages: English As a plus: - Created reference guide, training documentation and procedures - Designed and facilitated courses for custom ServiceNow applications - Certifications: ITIL foundation, Scrum Master Project description: - 76 hours - Lessons 2-3 times per week (from 19:00 up to 21:00 GMT+2) live class (Zoom) - Small group of 10-15 people - Language: English - All materials (presentations and home tasks) are ready - You would be supported 24/7 You will: - Teach people how to work with the ServiceNow platform - Answer students’ questions ...

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    I want someone who can design a IT Policies based on ITIL V4

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    We need someone to find a suitable WordPress- elementor theme. ($10 Only Task) Must be similar/have similar functions like the link below.

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    Our team looks for an experienced Full Stack Developers who feel at home in the...clean as well as maintainable code. Requirements: Experience with design patterns, clean code, automated testing (unit, integration), CI/CD Experience with clouds, servers, networks, especially AWS, Docker, Kubernetes, Azure, Windows, Linux First experience with organization of software development and IT operations, e.g. also certified product owner and/ or scaled agile framework certification, ITIL (IT infrastructure library) experience or certification Solid experience with Python, Django, PHP, JavaScript, Typescript, Node, Databases (Postgres, Oracle, Mongo; SQL & NoSQL), DevOps, Infrastructure as Code, Grafana or Prometheus Very good written and spoken German and good English language skills...

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    experto en Switch Huawei Έχει λήξει left

    Configurar un Switch Huawei mediana complejidad, con 2 o 3 VLAN e IPV6, modelo de Switch S5731-S24T4X, se debe dejar instalada la licencia, estar certificado en Switch Huaewi y titulo universitario Sistemas o afines, tarjeta profesional o equivalente, con 3 o mas años de experiencia, preferiblemete con ITIL o Scrum

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    Dobry den, zhaname lektora na skolenie ArchiMate, TOGAF, ITIL, PRINCE2 Mate zaujem ? Dakujem za info

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    Project for Petr S. Έχει λήξει left

    Dobry den, potrebujeme lektora pre: ArchiMate, TOGAF, ITIL, PRINCE2 Mate nieco z tohto ? Dakujeme za spolupracu.

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    Hello, we are looking for trainer for these online courses: 1 day = 6 hour --> 9:00 AM to 15:00 PM (GTM+2) Please bid your price completly for 14 days IT learning Training Course ArchiMate® 3.0 Foundation – Level 1 - 2 days Training Course TOGAF® 9.1 Foundation – Level 1 - 2 days ITIL® 4 Foundation practice - 3 days ITIL® 4 Specialist: Direct,Plan and Improve - 3 days PRINCE2 6th edition Foundation - 3 days Project and strategic controlling - 1 day This offer will be for long time cooperation.

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    Hello, we are looking for CERTIFIED trainer for these online courses: Fluent english. Trainer must be holder of certifications for these: 1 day = 6 hour --> 9:00 AM to 15:00 PM (GTM+2) Training Course ArchiMate® 3.0 Foundation – Level 1 - 2 days Training Course TOGAF® 9.1 Foundation – Level 1 - 2 days ITIL® 4 Foundation practice - 3 days ITIL® 4 Specialist: Direct,Plan and Improve - 3 days PRINCE2 6th edition Foundation - 3 days Project and strategic controlling - 1 day ARE PROOF YOU readed this message, please write to message about your skills in this area. This offer will be for long time cooperation.

    €2975 - €4958
    €2975 - €4958
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    Atuação 100% remota Contratação PJ Imprescindível: - Superior em tecnologia - Experiência em MongoDB (Avançado) , Cassandra - Experiência em Elastich Search - Experiência no uso de banco de dados no modelo DBaaS nas nuvens AWS e GCP; - Entendimento dos Processos, procedimentos, Topologias; - Conhecimento Avançado em Soluções de Infraestrutura de Banco de Dados - Entendimento dos Processos ITIL; Âmbito técnico Conhecimento em DB Cassandra, Redis, MongoDB, Mysql (Variantes), Postgre, MSSQL Server e Elastic; Uso de banco de dados no modelo DBaaS nas nuvens AWS e GCP; Conhecimento em Telemetrias: Grafana, Conhecimento de Controle de Versionamentos: Flyway, Liquibase; Monitoramento, automa...

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    Build SLA Έχει λήξει left

    we are looking for Expert to to build SLA SLA Support for software project for our customers Freelancer should be expert in PM, SW and aftersales support to be build one or ITIL engineer

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    Requirement for ITIL Trainer Έχει λήξει left

    Unit 1 - Introduction To ITIL  4   Best Practice   ITIL History   ITIL Framework   ITIL Service Value System   The Four Dimensions Model   Benefits of ITIL   Unit 2 – ITIL Key Concepts  In addition to the below, also include User, Customer, Service Level Management, Service Provision, Service Consumption  Service   Service Management   Value   Outputs Vs Outcomes   Costs   Risks   Utility and Warranty   Stakeholders   Value Co-creation   Products and Services   Service Offerings   Service Relationship  Uni...

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    ServiceNow Developer Έχει λήξει left

    ...applications and modules. Listing the high-level setup steps for the obligatory dependences. Comprehending the high-level procedure included in realizing ServiceNow ITSM platform Narrating ability of how the out-of-box self-service application pages show. Narrating options for organizing self-service application initial landing pages. Clarifying how to confirm the early application. Narrating which major ITIL/ITSM features are reinforced by ServiceNow, counting multi-currency price list support. Generating an elementary appeal, transfer to modification and difficult, and make a knowledge-base entry. Clarifying the basis of ticket types used in ServiceNow Generating and sustain SLAs. Making and maintain Service Catalog. Ability to describe the main features and functionality of Se...

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    Azure Cloud Infrastructure Analyst Έχει λήξει left

    We need an Azure Migration Infrastructure Analyst who must have experience in Azure Cloud. Title: Azure Cloud Infrastructure Analyst Start Date: ASAP. Duties : To be involved in a project to improve an Azure environment post-migration from on-prem to Azure. This will include Azure Security Remediation activity, Managing Resources (Azure) and pro...in a complex Azure infrastructure environment, including PaaS and SaaS. Microsoft Active Directory and Windows 2012/2016 Servers, SQL 2012/2014/2016, Office 365 and Exchange online. High degree of technical expertise as well as business understanding. Ability to manage tasks in a matrix environment. Good working knowledge of a Project Management Framework. Experience in working within an ITIL Framework. Network protocol...

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    Arquitecto de Soluciones Έχει λήξει left

    Somos Xideral, actualmente tenemos un proyecto por un mes como Arquitecto de Soluciones , este proyecto es por un mes, las funciones que se van a desempeñar son las siguientes: -eTom, TAM, SID, Arquitectura BSS, Arquitectura OSS, Digital Decoupling, ITIL Foundation -Análisis de requerimientos de negocio y modelo de soluciones tecnológicas. -Análisis de ecosistema tecnológico del cliente. -Procesos de transformación IT. -Generación de modelos de selección de herramientas tecnológicas. -Generación de plan de integración y despliegue. -Estimación de costos asociados a las transformaciones tecnológicas. -Estamos abiertos a los rangos salariales -Preferentemente en México

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    Trophy icon Lunch & Learn Poster (2) Έχει λήξει left

    We recently had a design contest to build a social media poster for an upcoming Lunch & Learn that we are holding. I've attached the winning bid. We are using the winning bid in our social media, and it is having good traction, but we want a new one designed for a follow up campaign. We'd like the new poster designed/optimized...We'd like the new poster designed/optimized for Twitter, and should be slightly more focused. It should include - please title it: Calgary IT Lunch & Learn - only $20/session - limited availability - sign up at - free chef's plate lunch included - Session 1: Cloud migration or enablement - Session 2: Network Security - Session 3: Disaster Recovery - Session 4: Processes, ITIL, Service Management - Session 5: Business Analysis...

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    ITIL Specialist Έχει λήξει left

    Need ITIL Specialist for IT Management, Cloud Computing, Server, Service Desk, Business Continuity

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    ...Monitorings. Für das Monitoring der unterschiedlichen Layer einige Tools in der engeren Auswahl festgesetzt. Wir suchen einen IT-Spezalisten, der mehrjährige Erfahrung im Bereich der Konzeptionierung, der Installation und der Methodik besitzt. Folgende Kenntnisse sind gefordert: - Erfahrung in SCOM -Erfahrung in Dynatrace - Erfahrung in AppDynamics - Kenntnisse in IT-Service Management Prozessen - ITIL ...

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    Need IT Documentation Έχει λήξει left

    Need IT Documentation as per ITIL Framework

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    Project for Jose G. Έχει λήξει left

    Necesito analizar un total de 10 escenarios y documentarlo con la información de ITIL v3 muy importante que sea la versión 3, si te interesa te comparto un pdf donde tengo bien documentado lo que necesito

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    Project for Greg W. Έχει λήξει left

    Necesito analizar un total de 10 escenarios y documentarlo con la información de ITIL v3 muy importante que sea la versión 3, si te interesa te comparto un pdf donde tengo bien documentado lo que necesito

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    Project for Fernando G. Έχει λήξει left

    Necesito analizar un total de 10 escenarios y documentarlo con la información de ITIL v3 muy importante que sea la versión 3, si te interesa te comparto un pdf donde tengo bien documentado lo que necesito

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    Project for Claudia M. Έχει λήξει left

    Necesito analizar un total de 10 escenarios y documentarlo con la información de ITIL v3 muy importante que sea la versión 3, si te interesa te comparto un pdf donde tengo bien documentado lo que necesito

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    Propuesta escenarios ITIL Έχει λήξει left

    Necesito analizar un total de 10 escenarios y documentarlo con la información de ITIL v3 muy importante que sea la versión 3, si te interesa te comparto un pdf donde tengo bien documentado lo que necesito

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    Project for Brahim E. Έχει λήξει left

    Buenas tardes, tienes conocimientos de ITIL y gestión de servicios?

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    ...Servicedokumentation und IT-Service Lebenslaufakte in das Portfolio - Mapping Service Kataloge in der Bw relevante Konzepte im Rahmen der Anforderungen: - IT Service Management im Geschäftsbereich BMVG, Konzeptentwurf IT-Service Portfolio Management, Architektur Datenmodell der Bundeswehr (ADMBw), MDG ADMBw, Referenzarchitektur des IT-SysBw, Service-Entwicklung-Framework der Bundeswehr notwendige Skills: - ITIL - COBIT - TOGAF - PRINCE 2 - Scrum - CPRE Zertifizierung - ArchiMate - Modellierung gemäß ADMBw - Architekturen in der Bundeswehr - Changenmanagement und Konfigurationsmanagement von Architekturen Finden Sie sich in dieser Beschreibung wieder? Dann kontaktieren Sie mich gerne. ...

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    Current state assessment of the current CSM/ITSM tools and processes Develop the 'to be' processes in line with ITIL for the organization Assistance in selection of the best fit solution - examples could be BMC, Service Now, etc. Implementation roadmap - including enterprise architecture, HLD/LLD, business cases

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    Proponer una metodología que permita establecer una estructura organizacional para el área de TI . Basado en itil, cobit, usos, togaf, normativa ecuatoriana.

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    You must complete the explanation by writing 2000 words (within 10%, ie 1800-2200 words) to answer the questions stated. You should include a reference list (which does not contribute towards your word count). *Clarify SLA, OLA and UC *I know that ITIL v3 refers to a 'CSI Register', while ITIL v4 has renamed it as a 'Continual Improvement Register', but whatever they are called do you agree with me that they sound like a waste of time?  *What  is Knowledge Management and is it necessary for us *What is the point of Service Portfolio Management? 

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    Global Service Desk Training Έχει λήξει left

    We need a Trainer Roles and Requirements :- should have good knowledge of "SOFT SKILLS" should have good command technical filed IT Service Desk Basic computer fundamentals Office tools Basic Hardware and Operating System MS Office 365 and MS Office Suite Technical messaging ITIL Concepts At least 1-2 years of prior experience Graduation and in field educational certificates

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    Liferay DXP (7.0, 7.1) - SQL Server - IIS 6 / 7 - Windows Server - DNS / WINS (Name resolution). - Client Troubleshooting and Support on Browsers, Office and Windows versions. - HTML and Client-Side Scripting (JavaScript, AJAX, DHTML, XSL, XSLT, XHTML). - Connection Monitoring and Troubleshooting. - Stage Deployments (Dev, Test, UAT, Prod). - MOF, ITIL, JAVA and strong understanding of SDLC. - Virtualization – Azure, Hyper-V, VMWare

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    Looking for someone who is ITIL certified and can answer any ITIL question and who cleared the exam recently

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    ITIL CV Recreations Έχει λήξει left

    I will be upgrading and tailoring the CV from Incident and Change management role to that of a Service Delivery Manager role in a simple pdf format.

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    I need my Resume created and upgraded from someone who understands ITSM industry.

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    ITC Remote Support Team Member Έχει λήξει left

    We are an Australian Based IT company Doing MSP, we are looking to expand our Remote Support team. Australian Working, Need to have good English speaking skills. Hours. Skills Set Skills in supporting cloud platforms Skills in using scripting tools including PowerShell and Terraform Solid experience working with Windows Server (2008/2012/2016), ...Directory (& Group Policies) Focus on security, including but not limited to Antivirus, Mail protection, etc. Experience with Online services support e.g. Lync, Office 365, ADFS, Azure, Azure AD Continual process and Service Improvement – Identify areas of opportunity by analyzing systems, requests incident data and putting forward recommendations to improve the environment and processes Proven ITIL knowledge is essential, cert...

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    Cherwell ITSM Developer Έχει λήξει left

    Responsible for serving a primary role in the configuration, integration, and administration of Cherwell. Delivers solutions that leverage the functionality and integration capabilities of Cherwell. Works with Users, Clients, Vendors, Stakeholders, and Business Partners to gather requirements, support, maintain, and enhance the Cherwell platform Responsibilities 1) Good understanding of ITIL v3 processes 2) Perform day-to-day maintenance, administration, configuration, support, and enhancements to our Cherwell platform 3) Participate in regular sprints - solution development, configuration, testing, and production release 4) Experience working with Business Rules, Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Access Control Lists, forms, workflows, and other customizat...

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    ITIL niveles Expert o Master Έχει λήξει left

    asesoría con un software que acredite que este soporta al menos uno de los siguientes módulos ITIL (i) Administración de incidentes (ii) Administración de problemas y/o (iii) Administración de cambios. Adicionalmente debe allegar alguna de las siguientes certificaciones: (i) PinkVerify; (ii) Serview Certified Tool; (iii) glenfisPassed; (iv) Axelos Endorsed en cualquier nivel

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    • Proactive identification and mitigation of IT risks as well as responding to observations identified by third party auditors or examiners while assistin...audits and facilitate management response and remediation efforts. Ensure overall IT compliance with regulatory requirements through proactive planning and communication, ownership and relationships. • Experience in risk, compliance and information security policy development. • Knowledge of IT processes and controls and strong understanding of risk and control frameworks such as (CoBIT, ISO, NIST, ITIL, PCI). • General knowledge of information security regulatory requirements and standards such as ISO 27001/2 • Possess Certified Information Systems Security Professional (CISSP) or other information syst...

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    Service Manager Έχει λήξει left

    ITIL V3/4 Expert • Proficiency in English • Ability to communicate across the organization • Service Management experience – preferably within Enterprise IT • Proven analytical and problem-solving abilities • Exceptional written and oral communication skills. • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. • Strong documentation skills. • Ability to conduct research into a wide range of computing issues as required. • Experience working in a team-oriented, collaborative environment. • Working knowledge with ITSM tools and • Highly self motivated and directed. • Previous experience in Service Management or a similar field. • Working knowledge of ITSM ...

    €248 - €744
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    €248 - €744
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    Presentation Έχει λήξει left

    I need someone to make a presentation of 3-4 slides about ITIL version 3 and version 4. you should express your knowledge of what you know about ITIL v3/v4.

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    Cherwell Development Έχει λήξει left

    ...creating custom Cherwell objects and MApps • Experience building integrations from Cherwell to third party applications • Knowledge of base technical components such as LDAP, VPN, SSL, database, and other technologies • Experience with web services like REST and SOAP • Proactively monitors supported business processes and seeks continual process improvement in accordance with, but not limited to ITIL best practices. • Administers and maintains access to environment, roles and permissions. • Customize existing business processes or implementation of new business processes to meet Company’s needs. This may be self-identified or at the discretion of management. • Communicates environmental changes to key stakeholders in timely manner and over...

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    ...department using Cobit or ITIL. to help my IT department to develop, organize and implement strategies around information management and governance. The Framework has to consist of: 1. Areas to cover within the IT dept. 2. Deliverable has to be in PowerPoint and MS Word. 3. Deliverable to include practical action plan. 4. The MS Word deliverable to answer the following: - What is IT Governance? - Why is IT Governance critical to IT department success? - How do Corporate and IT Governance work together? - How to align IT Governance and IT Strategy? - How to use an IT Governance Framework? - How to implement effective decision rights? - How to follow a phased approach to implement IT Governance? - Others If you have established IT Governance Framework in the past based on ITIL...

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    We need someone to write a PMO policy and design a templates and draw the process of handling the projects. The policy must be compatible with ITIL and Prince 2

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    ...Information System Security Professional (CISSP) Linux Administration Cisco Certified Network Associate (CCNA) Information Technology Infrastructure Library (ITIL) Corporate Training Ethical Hacking and Penetration Testing CompTIA Network Security Professional CompTIA Security+ CompTIA CySA+ CompTIA PenTest+ Certified Information System Security Professional (CISSP) Certified Cloud Security Professional (CCSP) AWS Cloud Azure Cloud vSphere Administration System Center Configuration Manager (SCCM) Linux Administration Information Technology Infrastructure Library (ITIL) Cisco Certified Network Associate (CCNA) IT Facility Management Servi...

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    IT Strategy Έχει λήξει left

    I need to hire a free lancer with experience in ITIL to write IT Strategy

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    Trophy icon fb posts and email marketing Έχει λήξει left

    Looking for someone to help create 14 fb posts a month directing to product pag...newsletter. It would require a little bit of creative writing on your part, and designing but would require approval prior to going live from myself. If it is a good service, this would end up being a monthly gig. Experience in the education space of marketing would be ideal, We offer online training for IT and Project Management. So areas of study like cybersecurity, networking., web development, SAP, ITIL those sort of study programs. our organisation is and if you want to look for samples and ideas, have a look at the Udemy facebook page and posts about courses. If you are interested, please send your message with samples of your work so I can contact you immediately if we are interested..

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    The report will consider the stakeholder of the service offering and will apply the ITIL4 frameworks of the four dimensions, the guiding principles and the service value chain. You will have selected a supplier and an IT service.

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    I need a ServiceNow support person who will available in office timings through online/offline, Skills: developer 2. ITSM 3. ITIL 4. Integrations.

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